TERMS AND CONDITIONS LOYALTY SPECIALS
Thank you for ordering a Product from ON THAT ASS. The Terms and Conditions set out, among other things, the agreements we make with each other regarding the payment and delivery of the Product.
1. DEFINITIONS
In these Terms and Conditions we use definitions. These definitions have the following meaning, both in the singular and in the plural:
1.1
(a) Terms and Conditions: this document containing the general sales terms and conditions of ON THAT ASS, which apply to the purchase of Products;
(b) Cooling-off period: the period of 14 days within which you may exercise the Right of Withdrawal
(c) Right of Withdrawal: the possibility for the Member to withdraw from the Agreement within the Cooling-off period;
(d) Customer Service: the department of ON THAT ASS which, among other things, is available to answer questions and can be contacted via the Website;
(e) Member / you / your: the natural person, not acting in the exercise of a profession or business, who has one or more Memberships with us and can purchase Products
(f) Member Product: the products that a Member receives on the basis of the agreement concluded by that Member for the supply of Member Products by ON THAT ASS to that Member;
(g) ON THAT ASS/wij/we/ons: the private limited liability company ON THAT ASS INTERNATIONAL B.V., with its registered office in ’s-Hertogenbosch and having its principal place of business at Graafsebaan 135 (5248NL) in Rosmalen, registered in the Trade Register of the Chamber of Commerce under number 64158969, VAT identification number NL8555.48.095.B.01, with correspondence address Postbus 2013, 5202CA in ’s-Hertogenbosch, also reachable via the chat function on the Website and by e-mail via loyaltyspecials@onthatass.com;
(h) Agreement: any agreement concluded between ON THAT ASS and the Member relating to the sale and delivery of Products, to which these Terms and Conditions apply;
(i) Products: the Loyalty Specials products that you can purchase in the Webshop;
(j) Webshop: the Loyalty Specials webshop where you can purchase the Products, https://loyalty.onthatass.com/;
(k) Website: www.onthatass.com/
2. GENERAL
2.1 The Terms and Conditipns apply to every Agreement and from an integral part of the Agreement
2.2 Any invalidity of one or more provisions of the Terms and Conditions shall not affect the validity of the remaining provisions.
2.3 If a provision of the Terms and Conditions is void or has been annulled under the law or under the principles of reasonableness and fairness, we will apply a replacement provision that is legally permissible and that corresponds as closely as possible to the purpose and content of the original provision of the Terms and Conditions.
3. PRICE AND PAYMENT
3.1 The prices of the Products are in the local currency and include VAT.
3.2 Payment for the Product is made in the manner chosen by you when placing the order. Payment terms are strict deadlines.
3.3 The shipping costs of the Product ordered by you are at your own expense.
3.4 Failure to make payment may result in reminders, additional costs and the obligation to pay interest. For the collection of outstanding payments we follow the statutory rules such as the Extrajudicial Collection Costs (Standards) Act (WIK). For each invoice that you fail to pay on time after the first reminder, we will charge the statutory collection costs with a minimum of €40. If payment is still not made, we may initiate legal collection proceedings. The costs of such proceedings will be at your own expense.
4. DELIVERY
4.1 Delivery will take place at the address that the Member has provided to ON THAT ASS when placing the order for the Product.
4.2 Delivery will take place within the communicated delivery period.
4.3 The risk of damage and/or loss of the Products remains with ON THAT ASS until the moment of delivery to the Member or to a representative designated in advance and made known to ON THAT ASS.
4.4 The delivery dates communicated by us are indicative and therefore cannot be regarded as strict deadlines.
5. RIGHT OF WITHDRAWAL
5.1 You have the right to withdraw from the Agreement free of charge within the Cooling-off period without giving any reason. The Cooling-off period starts:
(a) if you have ordered one Product: on the day after the day on which you, or a third party designated by you, received the Product;
(b) iff you have ordered several Products in the same order: on the day after the day on which you, or a third party designated by you, received the last Product.
5.2 To exercise the Right of Withdrawal, you must inform us of your decision to withdraw from the Agreement by means of an unambiguous statement (for example by post or by e-mail). You may use the available model form (Annex 1) for this purpose.
5.3 During the Cooling-off period you must handle the Product and the accompanying packaging with care. You may only unpack and use the Product to the extent necessary to establish the nature, characteristics and functioning of the Product. The guiding principle is that you may only handle and inspect the Product as you would do in a shop.
5.4 You are only liable for any reduction in value of the Product resulting from handling of the Product that goes beyond what is permitted, as described in paragraph 3 of this article.
5.5 You must return the Product ordered by you as soon as possible, but in any event within 14 days after the day on which you informed us that you withdraw from the Agreement. When returning the Product, you must return it with all supplied accessories, unworn and, if reasonably possible, in its original condition and packaging. The Product to be returned must be sent to the return address indicated by us on the Website.
5.6 The costs of returning the Product are at your own expense.
5.7 If you withdraw from the Agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without undue delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the Agreement. If you ordered several Products in one order and withdraw only from part of that order (and therefore return only part of the received Products), we will not refund the delivery costs. We will reimburse you using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any event, we will not charge you any costs for such reimbursement.
5.8 We may withhold reimbursement until we have received the Product back or until you have demonstrated that you have returned the Product, whichever occurs first.
6. MEMBER'S OBLIGATION
If you fail to comply with your obligations, we may, depending on the situation and in accordance with the law, suspend the performance of our obligations and/or terminate the Agreement.
7. CONFORMITY
Our Products will comply with the Agreement and with the specifications stated in the offer.
8. PERSONOPLYSNINGER CONFORMITY
8.1 When processing personal data, we will comply with what we have set out in the privacy statement. This privacy statement can be consulted on the Website.
8.2 You guarantee that the personal data provided by you are accurate and complete.
9. APPLICABLE LAW
Dutch law applies to the Terms and Conditions.
10. MISCELLANEOUS
10.1 The Terms and Conditions apply as from 24 March 2026.
10.2 International consumers
If the consumer is resident outside the Netherlands, the mandatory consumer rights of the country in which the consumer has their habitual residence shall remain fully applicable. These General Terms and Conditions do not prejudice any rights that consumers may have under mandatory national legislation.
To the extent that any provisions in these General Terms and Conditions conflict with mandatory consumer law in the country in which the consumer is resident, the applicable statutory provisions of that country shall prevail.
Agreements between the parties shall be governed by Dutch law, unless mandatory consumer law of the country in which the consumer has their habitual residence provides otherwise.
VERSION MARCH 2026
ANNEX 1
Model withdrawal form
(complete and return this form only if you wish to withdraw from the Agreement)
To: ON THAT ASS INTERNATIONAL B.V., also trading under the name ON THAT ASS
Postbus 2013, 5202CA in ’s-Hertogenbosch
www.onthatass.com/
I/We* hereby give notice that I/we* withdraw from our agreement concerning the sale of the following goods: [description of product]*
Received on*/ [date of receipt of goods]
Name of consumer(s)
[Address of consumer(s)]
[Signature of consumer(s)] (only if this form is submitted on paper)
